The Senior Telecalling Executive will lead the telecalling team, setting targets and ensuring high performance. This role involves training and mentoring junior telecallers, developing scripts and strategies, and handling escalated customer issues to ensure exceptional customer service.
Lead and manage the telecalling team, setting daily, weekly, and monthly targets.
Develop and implement effective telecalling scripts and strategies to achieve sales and customer service goals.
Train and mentor junior telecalling executives, providing guidance and support.
Monitor call performance, provide feedback, and ensure adherence to best practices.
Handle escalated customer issues and provide resolutions in a timely manner.
Collaborate with the sales and marketing teams to align telecalling efforts with overall business objectives.
Maintain accurate records of team performance and customer interactions in the database.
Stay informed about product and service updates, ensuring the team provides accurate information to customers.
Analyze performance data and generate reports to track progress and identify areas for improvement.
